Questions and Answers On Girls Go Shopping
1. Is the product authentic?
All goods sold by Girls Go Shopping are 100% genuine and in the original manufacturer’s packaging (unless explicitly stated in the product listing)
2. What types of payment do you except?
We accept all major debit and credit cards including Visa, Mastercard, MasterCard and Solo.
When making a payment using your debit or credit card, please ensure your name and billing address matches the card holder address details held by your card issuer.
3. Does Girls Go Shopping have a physical shop ?
No we are a online shop only we don't have a physical store
4. What is the status of my order?
If you have an account you can login to your account to see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.
Your order will be dispatched within 1 working day (24 hours) and you will receive an email confirmation to the email address provided.
You will be provided with a tracking number when your order is dispatched. We send all orders through Hermes UK
Hermes UK - https://www.myhermes.co.uk/track#/
5. Where is my order?
We will notify you by email when your order is dispatched.
We can confirm all orders have left our building and proof of postage can be supplied.
Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
If you are still unable to locate the parcel please contact us and we will be able to raise a claim against the carrier.
Girls Go Shopping must be notified by contacting us online on the contact us form or by email of any missing orders within 30 calendar days from the date of dispatch.
we will raise a investigation investigations can take up to 14 working days
6. How long dose delivery take?
UK Standard Delivery (2-3 Working Days*) £3.55 Flat Rate
FREE WHEN YOU SPEND OVER
We have some free delivery options available on selected products
How do I cancel my order?
Please include the following details:
Your Order Number
Reason for cancellation
The refund will be applied directly to your debit/credit card.
Which payment methods do you accept?
Please contact firstname.lastname@example.org to receive your Returns Order Number.
Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.
The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by Girls Go Shopping
In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid) we can provide a Hermes UK Tracked Returns Label upon request, please print this label and affix it to the outside of the packaging and take to your local parcel to your nearest Parcel drop off Shop. https://www.myhermes.co.uk/find-a-parcel-shop#/ When we have received your return, we can either offer a full refund for the goods or a replacement order and the postage cost
*at the discretion of our management, we may require photographic evidence to support claims for damages.